Refund policy

Return & Refund Policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, please contact us at info@lovehippocrates.com.
Returns must be sent to the following address:

Gianna Shoes d.o.o.
Samoborska Cesta 145
10000 Zagreb
Croatia

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.
Important: Items sent back without prior authorization will not be accepted.

You can always contact us with any return questions at info@lovehippocrates.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged, or

  • You receive the wrong item

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union Cooling-Off Period

If your order is shipped to a country within the European Union, you are entitled to a 14-day cooling-off period, which allows you to cancel or return your order within 14 days for any reason, and without justification.

To qualify, your item must:

  • Be in the same condition as received

  • Be unworn or unused, with tags and in original packaging

  • Include the receipt or proof of purchase

Right to Cancel under the Consumer Protection Act

Under Article 45 of the Croatian Consumer Protection Act, consumers have the right to cancel a distance or off-premises contract within 14 days, without giving any reason. This right applies to all orders delivered within Croatia and the EU.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.
If approved:

  • The refund will be automatically processed to your original payment method within 10 business days.

  • Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@lovehippocrates.com.