FAQ
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What is my shoe size ?
You can easily measure your feet and orient yourself on this data.
- 37 - 24 cm
- 38 - 24.5 cm
- 39 - 25.5 cm
- 40 - 26 cm
- 41 - 26.5 cm
- 42 - 27.5 cm
What materials are your shoes made from?
We use high-quality materials to ensure durability and comfort. Hippocrates shoes are made from eco-friendly leather, designed for breathability and support, while Love Ballerins shoes are crafted from 100% premium leather for a soft, luxurious feel.
Do you offer vegan shoe options?
Currently, our shoes are made from eco-friendly leather, but we are always exploring new sustainable materials. Stay tuned for future updates!
What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! We take quality control very seriously, but if you receive a damaged or incorrect item, please contact us immediately. We’ll gladly arrange a replacement or refund to ensure your satisfaction.
How do I care for my leather shoes?
To keep your shoes in great condition:
✔️ Wipe with a soft cloth to remove dirt.
✔️ Use leather conditioner to maintain softness.
✔️ Store in a cool, dry place away from direct sunlight.
Where do you ship?
We currently ship to the following countries:
🇧🇪 Belgium, 🇨🇭 Switzerland, 🇦🇹 Austria, 🇭🇷 Croatia, 🇨🇿 Czechia, 🇩🇪 Germany, 🇩🇰 Denmark, 🇪🇸 Spain, 🇫🇮 Finland, 🇫🇷 France, 🇬🇧 United Kingdom, 🇮🇪 Ireland, 🇮🇹 Italy, 🇳🇱 Netherlands, 🇳🇴 Norway, 🇵🇱 Poland, 🇵🇹 Portugal, 🇸🇪 Sweden, 🇧🇾 Belarus, 🇧🇬 Bulgaria, 🇪🇪 Estonia, 🇬🇷 Greece, 🇭🇺 Hungary, 🇱🇻 Latvia, 🇱🇮 Liechtenstein, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇲🇩 Moldova, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇺🇦 Ukraine
Shipping for Croatia is €4,90. For all other countries it is €9.
How long does shipping take?
Orders are typically processed within 2 business days, and delivery time depends on your location. You will receive a tracking number once your order is shipped.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals and special offers.
How can I contact customer support?
You can reach us via email [info@lovehippocrates.com] , phone [+385 98 996 8721] , or through our contact form on the website. We’re happy to help!
Are your shoes suitable for people with foot problems?
Our shoes are designed with anatomic features that provide excellent support and comfort, making them a great choice for everyday wear and long hours on your feet. While they are not specifically made for medical conditions, their ergonomic design, cushioned soles, and quality materials help promote foot wellness and reduce strain. For specific medical concerns, we always recommend consulting a specialist to find the best solution for your needs.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options at checkout.